What ISO certifications mean for us and for our customers
Here at Translit we are ISO certified. For us ISO 9001 and ISO 17100 means that we are working well. Our team is cohesive and tenacious and we have been able to improve our way of working and performance of the company.
But what does it mean for customers? What does it change for them in terms of results? What should they evaluate when they need a translation, an interpreting service (in the specific case of TRANSLIT and ISO 17100) or in general some other service. The answer is easy. ISO certifications are an advantage not only for companies but also for customers. When a service is asked for by a customer they want their request to be fulfilled. That means efficiency, effectiveness, quality and the best value.
So, to sum up how ISO 9001 certification makes the difference:
Quality customer care
Customers receive a quote within 24 hours
If necessary, a customer can receive same day service
Both an accommodating and precise service is assured to customers
So, to sum up how ISO 17100 certification makes the difference:
Guarantee that the company follows a recognised specialist standard while undertaking customer’s translation requirements
Translation and Proofreading phases handled by different translators
Assure that you employ appropriately qualified staff, interpreters and translators that are chosen in relation to their experience
Make sure that your employees can undertake the task assigned in a professional and effective way
Lowest margins of error as possible
Assure confidentiality thanks to the mandatory customer’s data protection
When we need a service like a translation it is not always assumed that we are asking the right company. We are not sure that our needs will be respected and that the final work will be properly done. How can we judge one’s work? Like any other paid service, you may have some doubts. Is what you are getting quality work? Now ISO certifications simplify our lives. It gives us the certainty that when we chose a service provider, a company or an agency, that the right one is going to provide us a perfect service, fit for us. A guaranteed 100% success with no effort!
We added two ISO quality standards, and it affects you as well. We have worked so hard to make it and in the end, our efforts have been rewarded. TRANSLIT received ISO certifications 9001 and 17100. These certifications prove our commitment to provide the best possible service to our customers. They also demonstrate that our management system, services, and documentation procedure have all the requirements for standardisation and quality assurance. Obviously, this is not a finish line for us. This is just a new starting point. It`s a new departure towards broader ambitions.
What has this meant for us? When the word “ISO” entered in our offices for the first time, we looked at each other with puzzled expressions on our faces. The piece of news was: “Soon we are going to change everything in our working habits”. The word “ISO” sounded like a magical and mysterious word, without a precise meaning. It sounded like it had a tremendous potential for change. “Come on!-we said- we are ready to change,” but we were not! Change is not a button you press but a quite slow flow of modifications you make one step at a time. The entire Translit team started to see out what an ISO certification was.
ISO certification itself is a quality guarantee. The worlds leading organisations have adopted these internationally recognised set of procedures. The purpose of the standard is to assist companies in achieving the next step in their growth. It`s also to inform their partners and customers what they are guaranteed if continuing their relationship with an organisation.
What is ISO 9001
Every ISO certification concerns different and various areas about the activity of the company. Our case in particular is at ISO 9001. It sets the standards for quality management systems across many industries. Companies that can show they have quality management systems put in place have the certification reserved for them. Also to control and monitor facilities, personnel, training, and services. Furthermore, ISO 9001 gives companies the necessary tools to further improve all aspects of organisation management. For businesses, it is a great personal goal, but it is a success also for the client relationships.
What is ISO 17100
As stated above, some ISO certifications concern a particular working field. That is the case of ISO 17100. It is less general and more specific for TRANSLIT. Companies in the translation industry have this quality certification reserved for them. It also covers the essential processes for providing the service. Furthermore, it includes requirements for Human Resources as well. It is not a secret that our industry heavily relies on Freelancers. This job that has its perks and challenges. We are always proud of the fact that year after year we reward our interpreters above the industry average. If you want to find more about being a freelancer interpreter you can also read Hiring a freelance interpreter, what you need to know.
In conclusion an ISO 17100 certification guarantees that the company is going to respect the needs of the client. It also provides the best service as possible while maintaining good working conditions for our staff.